If you would like to return an item, you must first request a Return Merchandise Authorization number (RMA) within 30 days of the date your order was received. Returned items must be sent back to us in new and unused condition in the original packaging along with all accessories, warranty cards, manuals, software, cables, etc. Beyond 30 days, you must contact the manufacturer directly for warranty service. Returns received without an RMA number will be refused and sent back.
Please email all RMAs to Sales@reefautomation.net
Free Shipping For Orders $150. OVERSIZE items do not apply.
Your order will be delivered in up to 7 business days after it ships out. Economy shipping methods include UPS Ground, USPS First Class. You can also upgrade your shipping to Faster Shipping which speeds delivery to 1-5 business days.
Free shipping is only available within the contiguous United States.
Neptune order can take up to 4 days to process and ship. All other products are typically shipped that day M-F. All Reef Automation branded products can take up to 2 weeks to be made. We only ship Monday-Friday except for holidays.